It's more than the receipt

Over the weekend, I stopped at McDonald's and purchased ice cream sundaes. It was the three window drive thru - order at one, pay at one and pick up at the last.

Everything went well until I picked up the order. The pleasant young lady at the window handed me the ice cream order and some napkins, but no receipt. So, I asked her for the receipt.

She gave me a quizzical look. So I asked again.

After getting the same look, I tried to describe what I wanted - tells what I spent, square piece of paper - but to no avail. The response was the same look.

Then I said receipt again and she handed me a pack of peanuts.

Finally she got another employee to come to the window, hear my request and get the receipt.

Now, I understand that often, long before a person that has immigrated to the United States becomes conversant with the language they need to work. But I think it is wrong to assign to the front lines of service a person that can not speak with the majority of your customers. Especially in McDonald's, there are several jobs that can be done without speaking a lot of the language, but working in the drive thru is not one of them.